End User Support

Job description

Location: Gurgaon (Work from Office) Experience: 2 to 4 Years Job Summary We are looking for a proactive and customer-focused End User Support Engineer to provide technical assistance and support to end users. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and hands-on experience in desktop/laptop support. Key Responsibilities • Provide technical support for desktops, laptops, printers, and other IT peripherals. • Troubleshoot hardware, software, and network-related issues. • Install, configure, and maintain operating systems and business applications. • Manage user accounts, email configurations, and access-related issues. • Respond to and resolve IT support tickets within defined SLAs. • Coordinate with internal teams and vendors for issue resolution. • Ensure timely asset management and inventory tracking. • Support end users both remotely and onsite. Required Skills • 2+ years of experience in End User Support/Desktop Support. • Strong knowledge of Windows Operating Systems and MS Office Suite. • Hands-on experience with hardware and software troubleshooting. • Basic understanding of networking concepts. • Experience with ticketing tools and IT support processes. • Excellent verbal and written communication skills. • Strong customer service and problem-solving abilities. Preferred Qualifications • Graduate in any discipline. BE / BTECH • Relevant certifications will be an added advantage. Location Gurgaon (Work from Office) Keywords: End User Support, Desktop Support Engineer, IT Support, Technical Support, Helpdesk, Windows Support, Hardware Troubleshooting, Gurgaon Jobs.