Field Service Engineer-BioMedical || MNC (off Role) || Pune

Job description

We are hiring for one of our multinational client for the role of Service Engineer based out at Pune location. PFB the details: Industry: BioTechnology (MNC) Payroll Company: Randstad India Role: Field Service Engineer Location: Pune ESSENTIAL FUNCTIONS: • Strong ability to problem solving and troubleshooting hardware & software functionality. • Understand customer control loop tuning and customization of each clients control strategy. • Cultivate customer satisfaction through ensuring prompt customer response times and problem resolution. • Interface with internal groups regarding optimization and resolution of software bugs and hardware issues • Perform Bioreactor SAT and IQ/OQ Protocols execution • Provides regular updates to management on customer requests for new products and on competitive activity; provide customer feedback to hardware and software groups • Maintain a high level of integrity with existing and potential client base. MISC FUNCTIONS: • Maximize the service potential for revenue and customer satisfaction • Develop and implement technical assistance and product training to Sales group • Obtain customer software backups as necessary • Generate Field Service Reports and Billing Reports • Generate SOPs and validation protocols as required • Interface technically & assist in demonstration of DESIRED SKILLS AND EXPERIENCE: • Factory training for Emerson DeltaV software & components to include bus technology. • Knowledgeable in Emerson Delta V control package, Singel use Bioreactor ,fermentor and temperature control unit • Ability to maintain a positive attitude always. Interested candidates may share their resume at: anisha.rana@randstad.in OR WhatsApp; 7973641471