Front Desk Receptionist/Experience Manager

Job description

Role: Experience Manager/Front Desk Executive Point of Contact: Rishav(+91-8700628897) As an Experience Manager, you will be responsible for creating a warm, professional, and efficient experience for walk-in customers. You all handle front-desk responsibilities while actively coordinating with internal Relationship Managers to ensure a seamless buying experience. About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers. What Will You Do? Customer Greeting & Walk-in Handling: • Greet and welcome all walk-in customers professionally, creating a strong first impression of Spinny. • Understand customer needs and direct them to the appropriate Relationship Manager or team. Customer Engagement: • Ensure a warm, personalized, and proactive experience during the customer entire hub visit. • Capture feedback and share insights for continuous improvement in customer service delivery. Front Desk & Admin Operations: • Manage the front desk area, ensuring cleanliness and readiness at all times. • Maintain accurate logs of customer visits, queries, and escalations. • Support basic hub documentation and administrative tasks as required. Eligibility & Requirements: • Experience in customer-facing roles (front desk, hospitality, or relationship management). • Excellent communication, presentation, and interpersonal skills. • Ability to multitask and remain calm under pressure. • A proactive and customer-first mindset, aligned with Spinny's mission of creating trust and transparency.