Head Training and Audit

Job description

Smartworks Smartworks delivers customised managed workspace solutions designed to meet the specific needs of Enterprises seeking fully serviced, aesthetically pleasing and tech-enabled office environments along with daily life and aspirational amenities to their employees. We focus on mid-to-large Enterprises and have built a growing Clientbase, which includes Indian corporates, MNCs operating in India and startups. We strive to make Enterprises and their employees in India more productive at work by providing value-centric pricing and superior office experience vis-à-vis traditional workspaces, with access to enhanced services and amenities. The role is a combination of Learning & Development, Operational Excellence, Internal Audit, and Process Improvement responsibilities. Key Responsibilities 1. Training & Development • Design and implement operational training programs. • Conduct Training Needs Analysis (TNA) across functions. • Create training content, SOP-based learning modules, and e-learning certifications. • Monitor training effectiveness through assessments and performance metrics. • Maintain training records, certifications, and compliance documentation. • Drive continuous learning initiatives using AI-enabled learning tools. 2. Operational Audit & Quality Assurance • Conduct audits of Centres, Stores, and Warehouses. • Evaluate adherence to operational standards, policies, and SOPs. • Identify process gaps, control weaknesses, and improvement opportunities. • Prepare audit reports with findings, root-cause analysis, and actionable recommendations. • Monitor closure of audit observations and corrective actions. 3. Process Improvement • Review operational efficiencies and service quality. • Recommend process enhancements to improve productivity, compliance, and customer experience. • Develop audit-based insights for business improvement. 4. Team & Stakeholder Management • Train and mentor junior auditors. • Coordinate with operational leadership and business teams. • Present audit findings and training effectiveness reports to management. • Maintain effective communication with internal stakeholders. Ideal Candidate Profile Education • MBA / PGDBM preferred. Technical Skills • Internal Audit • Operational Excellence • SOP Development • Training Design & Facilitation • Learning Management Systems (LMS) • E-learning Content Creation • Risk Assessment • Root Cause Analysis • Report Writing • Data Analytics • AI tools for Audit & Assurance Soft Skills • Excellent verbal and written communication. • Strong presentation and facilitation skills. • Stakeholder management. • Analytical thinking. • Problem solving. • Leadership and coaching ability.