Hotel Operations Manager

Job description

Role & responsibilities • Manage the overall hotel operations, ensuring seamless coordination across all departments. • Lead Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security, and other operational teams. • Deliver outstanding guest experiences by maintaining high service standards and promptly resolving guest concerns. • Ensure compliance with brand SOPs, hygiene, safety, and statutory requirements. • Monitor occupancy, revenue, guest satisfaction, and operational KPIs. • Control operational costs while maintaining service quality. • Recruit, train, mentor, and evaluate hotel staff. • Conduct daily briefings and departmental meetings. • Coordinate with the Sales team to maximize occupancy and revenue. • Maintain strong vendor relationships and oversee procurement. • Prepare daily, weekly, and monthly operational reports for management. • Drive continuous improvement initiatives and enhance operational efficiency.