Human Resources Analyst

Job description

Job Description Job Title - Analyst – Identity Verification & Investigation Operations Location - Noida Shift - Non-standard - US and UK • Function - Human Resources Operations / Background Verification (BGV) / Employee Screening/ O2O • Role Purpose - To manage end-to-end identity verification operations by coordinating candidate-facing activities, verification workflows, investigation processes, vendor interactions, exception management, and audit compliance. The role serves as a critical link between candidates, verification vendors, HR teams, and internal stakeholders to ensure timely, accurate, and compliant identity verification outcomes • Key Responsibilities - • Frontline Operations (Candidate Verification Support) • Verification Initiation • Generate biometric identity verification requests for candidates • Capture and validate candidate demographic information including name, email address, mobile number, employee ID, and role details • Ensure data accuracy prior to initiating verification workflows • Candidate Communication • Send biometric verification links through approved communication channels • Provide support and guidance to candidates regarding verification completion requirements • Address candidate queries related to verification processes • Verification Tracking & Monitoring • Monitor verification link delivery status and completion rates. • Track pending, incomplete, and expired verification requests. • Follow up with candidates to ensure timely completion. • Link & Workflow Management • Manage expired, failed, or unused verification links. • Regenerate and resend verification requests when necessary. • Maintain candidate verification records and status updates. • Stakeholder Coordination • Coordinate with HR, recruiters, onboarding teams, and candidates. • Escalate unresolved issues impacting onboarding timelines. • Provide periodic status reports on verification progress. • Investigation Operations (Verification & Adjudication) • Verification Review • Review verification results received from third-party verification vendors. • Assess biometric authentication outcomes and supporting evidence. • Validate completeness and integrity of verification documents. • Investigation & Exception Handling • Investigate verification mismatches, failures, and anomalies. • Perform root cause analysis for verification exceptions. • Coordinate re-verification activities where required. • Manage cases involving fraud indicators, identity discrepancies, or incomplete submissions. • Result Validation • Evaluate verification outcomes against defined policies and thresholds. • Recommend pass, fail, or escalation decisions based on investigation findings. • Ensure adherence to company standards and regulatory requirements. • Vendor Management • Liaise with external verification partners regarding case resolution. • Track vendor SLAs and turnaround times. • Support issue resolution and continuous process improvements. • Reporting & Audit Compliance • Maintain investigation logs and transaction records. • Ensure audit-ready documentation for all verification cases. • Prepare operational dashboards and compliance reports. • Support internal and external audits as required • Key Deliverables • Timely completion of candidate verification processes. • Accurate verification result adjudication. • Reduced verification turnaround time. • Effective management of verification exceptions. • Compliance with audit and regulatory requirements. • Maintenance of complete audit trails and investigation records. • Required Skills & Competencies • Functional Skills • Background Verification (BGV) Operations • Identity Verification Processes • Investigation & Case Management • Candidate Lifecycle Management • Vendor Management • Audit & Compliance Controls • Documentation & Record Management • Technical Skills • MS Excel • Success Factors and Web based ATS Systems • Data Analysis & Quality Checks • Behavioural Competencies • Strong analytical and investigative mindset. • Attention to detail and data accuracy. • Excellent stakeholder management skills. • Effective communication and customer service orientation. • Ability to manage multiple cases simultaneously. • Problem-solving and decision-making capability. • Preferred Experience • 1– 4 years of experience in Background Verification, Employee Screening, HR Operations, Risk Operations, Investigations, Fraud Prevention, or Compliance Operations. • Experience working with third-party verification vendors. • Familiarity with biometric identity verification technologies and digital onboarding processes. • Key Performance Indicators (KPIs) • Verification completion rate. • SLA adherence. • Investigation turnaround time. • Exception resolution rate. • Data accuracy percentage. • Audit compliance score. • Candidate experience/satisfaction score. • Vendor SLA compliance.