Inbound Voice Process (US Healthcare)

Job description

Role: Pharmacy Patient Care Coordinator(US Healthcare Voice Process) Experience: 2+ years Location: Bengaluru, Karnataka Employment Type: 6-8 Month Contract extendable on the base of your performance Payroll: Allegis Group Location: Manyata Tech Park, Bangalore (Work from Office) Shift: Night Shift 5:30 PM to 2:00 AM IST/6:30 PM to 3:00 AM IST Work Mode: 5 days' work from office Key Responsibilities: • Handle high-volume inbound calls from patients, providers, pharmacies, and payers. • Coordinate medication shipments, refill reminders, and patient support activities. • Verify and document patient information accurately in pharmacy systems. • Address customer inquiries related to prescriptions, benefits, and treatment support. • Ensure compliance with HIPAA and healthcare documentation standards. Requirements: • Minimum 2+ years of US Healthcare Voice Process experience. • Experience in Patient Access, Pharmacy Support, Benefits Verification, Prior Authorization, PAP, or Reimbursement programs. • Excellent verbal and written English communication skills with a neutral accent. • Strong listening, probing, and problem-solving abilities. • Ability to work in a fast-paced, high-volume inbound call environment. • Proficiency in CRM tools, MS Office, and pharmacy management systems preferred. Immediate Joiners Preferred. Strong communication skills and US healthcare domain experience are mandatory.