Lead Trade Services Processor

Job description

Experience from 9 to 13 Years Here is the revised job description with direct references to "Wells Fargo" removed and replaced with indirect descriptions: About the Role: A leading global financial services institution is seeking a Lead Trade Services Processor. In this role, you will: • Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products. • Perform issuing, advising, and amending of letters of credit, negotiation of letters of credit documents, and processing documentary and direct collections in accordance with Trade Services standards. • Guide individuals on complex tasks including amending letters of credit, and processing documentary and direct collections in accordance with Trade Services standards. • Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership. • Prioritize work and provide day-to-day leadership to the team. • Identify opportunities for additional product sales through client referrals and make recommendations for changes to existing policies and procedures. • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. • Interact with internal customers. • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand functions, policies, procedures, and compliance requirements. Required Qualifications: • 4+ years of Trade Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education. Desired Qualifications: • Demonstrates the interpersonal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence. • Experience with BSA/AML, Sanctions, and Anti-boycott policies and procedures, demonstrating an ability to understand and consistently adhere to relevant procedures. • Possess written and verbal communication skills to provide clear and concise risk escalations.