Network Expansion Manager

Job description

Role & responsibilities Provider Onboarding & Network Quality • Ensure quality and compliance in the provider onboarding process, including documentation and operational standards. • Maintain network hygiene by regularly auditing and monitoring provider performance. • Drive projects to optimize network presence and ensure adequate coverage across regions. • Daily coordination with vendors to make sure smooth functioning of RSA operations. Service Cost Management • Manage service costs effectively by negotiating with providers and implementing cost control measures. • Monitor and analyse cost trends to identify opportunities for optimization. Payment Reconciliation & Query Resolution • Reconcile payments with providers to ensure accuracy and timely processing. • Resolve network-related queries and implement corrective actions to prevent recurrence. Standard Operating Procedures (SOPs) & Compliance • Develop, implement, and monitor adherence to SOPs for network operations. • Ensure compliance with all regulatory and organizational requirements. Network Administration & Management • Oversee administrative management of vendors, ensuring efficient workflow and adherence to operational standards. • Monitor network performance and implement improvements to enhance operational efficiency. Team Management & Collaboration • Lead and manage the central network support team to achieve operational goals and maintain high performance. • Collaborate with internal functions such as finance, operations, and customer service for seamless execution of tasks. Customer Service & Escalation Management • Address customer service escalations effectively and implement corrective actions to enhance satisfaction. • Collaborate with the customer service team to ensure high levels of customer satisfaction. Preferred candidate profile Technical Expertise • Strong technical background with exposure to automobile repair and maintenance. • Knowledge of RSA network management and provider operations Team Management & Leadership • Proven experience in managing teams and driving performance in a dynamic environment. • Ability to train and mentor team members on technical and operational aspects. Process & Cost Management • Experience in implementing and monitoring standard processes. • Strong cost control and vendor management skills, including price negotiations. Analytical & Project Management Skills • Proficiency in MS Office (Excel, Word, PowerPoint) and data analysis. • Experience in project handling, with exposure to Six Sigma methodologies being a plus