Network Expansion Manager

Job description

**Role & responsibilities** Provider Onboarding & Network Quality - Ensure quality and compliance in the provider onboarding process, including documentation and operational standards. - Maintain network hygiene by regularly auditing and monitoring provider performance. - Drive projects to optimize network presence and ensure adequate coverage across regions. - Daily coordination with vendors to make sure smooth functioning of RSA operations. Service Cost Management - Manage service costs effectively by negotiating with providers and implementing cost control measures. - Monitor and analyse cost trends to identify opportunities for optimization. Payment Reconciliation & Query Resolution - Reconcile payments with providers to ensure accuracy and timely processing. - Resolve network-related queries and implement corrective actions to prevent recurrence. Standard Operating Procedures (SOPs) & Compliance - Develop, implement, and monitor adherence to SOPs for network operations. - Ensure compliance with all regulatory and organizational requirements. Network Administration & Management - Oversee administrative management of vendors, ensuring efficient workflow and adherence to operational standards. - Monitor network performance and implement improvements to enhance operational efficiency. Team Management & Collaboration - Lead and manage the central network support team to achieve operational goals and maintain high performance. - Collaborate with internal functions such as finance, operations, and customer service for seamless execution of tasks. Customer Service & Escalation Management - Address customer service escalations effectively and implement corrective actions to enhance satisfaction. - Collaborate with the customer service team to ensure high levels of customer satisfaction. **Preferred candidate profile** Technical Expertise - Strong technical background with exposure to automobile repair and maintenance. - Knowledge of RSA network management and provider operations Team Management & Leadership - Proven experience in managing teams and driving performance in a dynamic environment. - Ability to train and mentor team members on technical and operational aspects. Process & Cost Management - Experience in implementing and monitoring standard processes. - Strong cost control and vendor management skills, including price negotiations. Analytical & Project Management Skills - Proficiency in MS Office (Excel, Word, PowerPoint) and data analysis. - Experience in project handling, with exposure to Six Sigma methodologies being a plus