Online Reputation Management Executive

Job description

Location: Chandivalli, Andheri East, Mumbai Job type: Work from office Role & responsibilities • Exceptionally great English verbal and written communication • Resolves customer query/complaints/problems by clarifying issues on social media. • Understanding of social media platforms. • Researching and exploring answers and alternative solutions to resolve the queries of customers. • Escalating unresolved problems with the concerned teams to ensure the respective teams are aware of the issues. • Should be able to manage customer and vendor queries without being biased. • Adaptive and quick learner. • Able to take follow ups and resolve queries and timely respond back to customers. Preferred candidate profile • Minimum 6-month customer service (inbound Exp.) • Freshers with great communication are also welcomed. • Additional Regional Language would be great. • Any Graduate can apply, given they have great English communication (written and verbal)