Online Reputation Management Executive

Job description

**Location**: Chandivalli, Andheri East, Mumbai **Job type**: Work from office **Role & responsibilities** - Exceptionally great English verbal and written communication - Resolves customer query/complaints/problems by clarifying issues on social media. - Understanding of social media platforms. - Researching and exploring answers and alternative solutions to resolve the queries of customers. - Escalating unresolved problems with the concerned teams to ensure the respective teams are aware of the issues. - Should be able to manage customer and vendor queries without being biased. - Adaptive and quick learner. - Able to take follow ups and resolve queries and timely respond back to customers. **Preferred candidate profile** - Minimum 6-month customer service (inbound Exp.) - Freshers with great communication are also welcomed. - Additional Regional Language would be great. - Any Graduate can apply, given they have great English communication (written and verbal)