Operations Manager

Job description

Key Skills: Data Analyst, Operations, Excel, Advanced Excel Macros Roles and Responsibilities: • Act as the primary operations point of contact for Group Digital stakeholders and leadership. • Support workforce planning, headcount tracking, and resourcing decisions across multiple locations. • Coordinate recruitment, mobility, and people processes with HR, recruitment, and resource management teams. • Monitor operational governance items including contractors, travel, time reporting, and non-chargeable spend. • Prepare management reporting, dashboards, and cost reviews to support leadership decision-making. Skills Required: • 10+ years of relevant experience in operations, workforce management, or business support roles. • Advanced Microsoft Excel, PowerPoint, and Power BI capability for reporting and analysis. • Working knowledge of SharePoint Online for operational coordination and document management. • Strong analytical mindset with the ability to interpret metrics, budgets, and workforce data accurately. • Experience supporting large-scale operations across geographies with disciplined governance and quality control. Good to Have: • Exposure to UiPath or similar automation tools. • Ability to use GenAI tools to improve operational efficiency and reporting accuracy. Education: Postgraduate degree preferred.