People Business Partner (PBP) / HR Business Partner (HRBP)

Job description

People Business Partner (PBP) / HR Business Partner (HRBP)Company: DoorDash (Payroll: Allegis Group) https://www.doordash.com/ Location: Hyderabad, India Work Mode: 100% Onsite Shift: Night Shift (5:00 PM - 2:00 AM or 6:00 PM - 3:00 AM IST) Transportation: Cab facility provided for all night shifts Experience: 6-10 Years Contract Duration: Through February/March (subject to extension)About the RoleDoorDash is seeking a highly engaged and hands-on People Business Partner (PBP) to support the launch, ramp-up, and stabilization of its Hyderabad operations. This role will serve as a trusted partner to business leaders while driving employee engagement, culture, employee relations, and operational excellence across a fast-growing, high-visibility site.The ideal candidate will thrive in a dynamic environment, enjoy solving complex people challenges, and be passionate about creating a positive employee experience while balancing business needs.Key ResponsibilitiesBusiness Partnership & Leadership Support • Partner closely with site leaders and managers on day-to-day people-related matters. • Provide guidance on team effectiveness, workforce planning, role clarity, and performance management. • Support organizational growth and stabilization efforts during site expansion. Employee Engagement & Culture • Drive employee engagement initiatives to foster a positive and inclusive workplace culture. • Identify early signs of disengagement and implement proactive solutions. • Partner with leaders to reinforce DoorDash values and cultural expectations. Employee Relations & Compliance • Manage employee relations cases, investigations, conflict resolution, and escalations. • Ensure consistent application of company policies and adherence to labor laws. • Mitigate people risks through proactive problem-solving and stakeholder collaboration. Organizational Effectiveness & Talent Management • Support talent reviews, succession planning discussions, and manager capability development. • Assist leaders in making informed people decisions based on business priorities. • Recommend improvements to team structures, workflows, and people practices. Change Management • Guide employees and leaders through organizational changes, new processes, and evolving business needs. • Drive communication and adoption of change initiatives. HR Operations Oversight • Coordinate and prioritize the work of HR Generalists to ensure smooth execution of: • Onboarding • Employee support • Documentation • Policy administration • Employee issue resolution • Site-level HR processes • Analyze trends related to attrition, engagement, attendance, performance, and employee concerns. • Provide actionable recommendations to improve employee experience and business outcomes. What Success Looks LikeFirst 30 Days • Develop a strong understanding of the business, operation, and people strategy. • Build trusted partnerships with leaders and employees. • Gain visibility into current challenges and opportunities. Within 90 Days • Maintain healthy early-stage attrition metrics. • Drive strong employee engagement and positive workplace culture. • Demonstrate effective issue resolution with minimal escalations. • Identify and address people-related risks proactively. Required Qualifications • 6-10 years of progressive experience in HRBP/PBP roles. • Strong background in employee relations, employee engagement, manager coaching, and HR operations. • Experience supporting high-growth, operations-driven, site-based, or multi-shift environments. • Strong conflict resolution and stakeholder management skills. • Knowledge of Indian labor laws and HR compliance requirements. • Ability to influence leaders while remaining highly hands-on and execution-focused. • Excellent communication, interpersonal, and problem-solving skills. • Comfortable working in a fast-paced and evolving environment. Preferred Qualifications • Experience supporting large-scale operations, BPO, shared services, technology operations, or customer support environments. • Experience managing HR activities within night-shift or 24x7 operations. • Proven track record of driving employee engagement and culture-building initiatives. Why Join DoorDash? • Opportunity to be part of a new and rapidly growing operation. • High visibility with business and people leaders. • Exposure to global teams and best-in-class HR practices. • Strong career growth opportunities in a scaling organization. • Work with high-caliber talent and make a direct impact on the employee experience.