Product Designer II

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.  By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.  Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.  Job Description What Does Success Look Like  We are looking for an India-based Product Designer II with 2–4 years of relevant product design experience in software, SaaS, enterprise platforms, startups, agencies, freelance product work, internships, campus placements, academic projects, bootcamps, or equivalent practical experience. In this role, you will contribute to enterprise software experiences using Sprinklr’s design system, AI-first workflows, and emerging agentic design patterns, where software can understand user intent, recommend next steps, and help users move from insight to action more efficiently. You will partner with Product Management, Engineering, QA, senior designers, design systems, and global stakeholders to create user flows, high-fidelity designs, prototypes, and interaction models that are intuitive, trustworthy, accessible, and easy to use.   The ideal candidate is building strong product design judgment, communicates clearly, and is comfortable working across Product, Design, Engineering, and QA in a distributed environment. They should have practical exposure to modern AI-powered experiences through shipped work, internships, academic projects, personal exploration, startup or agency work, or similar hands-on experience. They should be able to support research activities such as user interviews, usability testing, workflow reviews, competitive reviews, or synthesis of customer insights, and translate those insights into clear, usable design solutions. They should understand core principles of usability, interaction design, accessibility, human-in-the-loop experiences, and agentic systems, while looking to senior design partners for guidance on complex product strategy, system-level decisions, and broader experience direction.  What You’ll Do  • Use Sprinklr’s design system, product patterns, and AI-first tools to create clear explorations for enterprise workflows. Partner with senior and principal designers to understand user needs, identify opportunities for intelligent assistance, and translate direction into well-structured user journeys.  • Bring designs to life through clickable prototypes, interaction flows, and lightweight motion studies that show how users move through AI-powered and agentic experiences. Apply reusable design system components to support consistency, clarity, accessibility, and polish across assigned product areas.  • Build strong working relationships with Product Managers and Engineers. Understand requirements, gather feedback, clarify user needs, and respond to implementation questions or design issues with support from senior design partners when needed.  • Participate in user research and user experience activities, including client interviews, usability testing, workflow reviews, and observation of users on the platform. Help translate research insights into design decisions, including opportunities for AI assistance, automation, user control, and human oversight.  • Collaborate with senior and principal designers early in the design process, gather input, and align on a clear design direction. Be open to feedback and critique, and communicate approved design decisions clearly to Product Management, Engineering, and other stakeholders.  • Submit designs for review, incorporate feedback quickly, and continue refining the work until it is clear, usable, technically feasible, and aligned with the intended user outcome.  What Makes You Qualified  • 2–4 years of relevant product design experience, or equivalent practical experience, contributing to software, SaaS, enterprise platforms, startups, agencies, freelance product work, internships, campus placements, academic projects, bootcamps, or similar hands-on design work.  • Practical exposure to artificial intelligence (AI) tools or AI-powered user experiences, with a working understanding of agentic workflows, intelligent recommendations,