Senior Product Designer

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.  By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.  Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.  Job Description What Does Success Look Like  We are looking for a Product Designer with 2–5 years of experience, or equivalent practical experience, designing thoughtful digital products in fast-paced environments. In this role, you will help design next-generation enterprise software experiences using Sprinklr’s design system, AI-first workflows, and emerging agentic design patterns, where software can understand user intent, recommend next steps, support human oversight, and help users move from insight to action more efficiently. You will partner closely with Product Management, Engineering, Research, and senior design partners to create clear user flows, high-fidelity designs, prototypes, and interaction models that are intuitive, trustworthy, accessible, and scalable.    The ideal candidate has a strong foundation in product design and can show practical experience through SaaS or enterprise product work, startup or agency experience, internships, campus placements, academic projects, bootcamps, freelance work, or other equivalent paths. They are comfortable learning complex workflows, applying design systems, collaborating across time zones, and using AI-assisted design and research tools responsibly. They should bring curiosity about AI-powered user experiences, human-in-the-loop interaction patterns, explainability, user control, and agentic systems, while staying grounded in usability, craft, product strategy, and measurable customer outcomes.  What You’ll Do  • Use Sprinklr’s design system, product patterns, and AI-first tools to create thoughtful explorations for complex enterprise workflows. Partner with senior and principal designers to understand user needs, clarify problem statements, identify opportunities for intelligent assistance, and shape clear end-to-end user journeys.  • Create user flows, wireframes, high-fidelity designs, clickable prototypes, and interaction details that explain how users move through AI-powered and agentic experiences. Apply reusable design system components to ensure consistency, accessibility, clarity, and polish across products.  • Build strong working relationships with Product Managers, Engineers, Researchers, Content Designers, and other designers. Clarify requirements, document design decisions, gather feedback, and respond quickly to implementation questions or design issues, especially when timelines are tight.  • Participate in research and discovery activities, including stakeholder conversations, client interviews, usability testing, workflow reviews, competitive reviews, and synthesis of customer insights. Translate findings into practical design decisions, including where AI assistance, automation, human review, and service design improvements can simplify the end-to-end experience.  • Collaborate early with senior design partners to explore options, gather input, and align on a clear design direction. Be open to feedback and critique from design leadership and cross-functional partners. Once a direction is approved, communicate it clearly to Product Management, Engineering, and other stakeholders.  • Prepare design work for review, incorporate feedback quickly, and continue refining the work until it is clear, usable, technically feasible, accessible, and aligned with the intended user outcome.  What Makes You Qualified  • 2–5 years of product design experience, or equivalent practical experience through SaaS or enterprise product work, startup or agency roles, internships, campus placements, academic projects, bootcamps, freelance work, or other hands-on design paths.  • Practical exposure to AI-powered user experiences, AI-assisted design or research tools, and emerging agentic workflows. You understand concepts