Product Support Engineer

Job description

**About Euler Motors** Euler Motors is one of India's fastest-growing electric vehicle (EV) manufacturers, building high-performance commercial EVs for last-mile logistics. With a strong focus on innovation, advanced battery technology, and intelligent mobility solutions, Euler Motors is driving the future of sustainable transportation. **Key Responsibilities** - Handle customer complaints and ensure timely resolution within defined TAT. - Perform Root Cause Analysis (RCA) for major vehicle breakdowns. - Provide technical support to mechanics during field visits. - Conduct field audits and submit failure analysis reports. - Coordinate with the R&D team for product improvements and engineering updates. - Implement Engineering Change Notices (ECN/ECR) across field vehicles. - Ensure preventive maintenance activities are completed on time. - Train and mentor mechanics on diagnostics, troubleshooting, and service procedures. - Improve vehicle uptime and service quality through continuous process improvements. **Candidate Profile** - Diploma or Degree in Mechanical, Electrical, or Automobile Engineering. - 25 years of experience in EV, Automotive, or Commercial Vehicle service operations. - Strong diagnostic and troubleshooting skills. - Good understanding of vehicle systems and service processes. - Experience in Root Cause Analysis (RCA). - Excellent communication and customer-handling skills. - Willingness to travel extensively for field support. **Why Join Euler Motors?** - Opportunity to work with one of India's fastest-growing EV OEMs. - Exposure to cutting-edge electric vehicle technology. - High-growth career opportunities. - Collaborative and innovation-driven work culture. - Work closely with leadership and product engineering teams. **How to Apply** Interested candidates can apply through Naukri or send their updated resume to: **Email:** **abhishek.dubey@eulermotors.com** **Subject Line:** *Application for Product Support Engineer – [Preferred Location]* **Immediate joiners are preferred.**