Program Manager Finance Operations

Job description

Process Discovery & Solution Design • Partner with Finance stakeholders across Record-to-Report, Procure-to-Pay, Order-to-Cash, Treasury and Tax to map current-state processes and identify automation candidates. • Build the business case for each initiative effort baseline, expected savings, risk reduction — and prioritise the automation backlog with the ERP & Automation lead. • Choose the right tool for each problem: native D365 configuration first, then low-code, then custom code. Avoid over-engineering. • Document as-is and to-be process flows, functional specifications, and solution design documents. Dynamics 365 Finance & Operations • Configure and extend D365 F&O finance modules — General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank Management, Budgeting, Expense Management. • Build and maintain workflows, approval hierarchies, posting profiles, financial dimensions and number sequences. • Develop and maintain Electronic Reporting (ER) configurations, Financial Reporter statements, and Data Entities for import/export. • Support month-end and year-end close from a systems standpoint; identify and remove recurring close bottlenecks. • Work with X++ / D365 extensions where configuration cannot meet the requirement, in coordination with technical developers. RPA & Low-Code Workflow Automation • Design, build, test and deploy automations using Power Automate (cloud and desktop flows), and RPA platforms such as UiPath or Automation Anywhere. • Build Power Apps front-ends for finance processes that live outside the ERP — approvals, exception handling, data collection, reconciliations. • Automate high-volume, rules-based finance work: invoice processing, three-way match exceptions, payment run preparation, bank and intercompany reconciliations, journal uploads, dunning and collections follow-ups, vendor and customer master data maintenance. • Own the bot estate in production — monitoring, exception handling, error alerting, scheduling and version control. Integrations, Data & Custom Development • Build and support integrations between D365 F&O and surrounding systems — banking portals, tax and e-invoicing platforms, expense tools, procurement systems, CRM and data warehouse. • Write Python and SQL to build data pipelines, transformation logic, validation routines and reconciliation scripts. • Work with REST/OData APIs, Azure Logic Apps, Azure Functions, Data Factory and Dataverse to move and reconcile data reliably. • Build finance reporting and dashboards in Power BI on top of automated data flows. AI & Intelligent Automation • Apply AI Builder, Azure Document Intelligence and LLM-based tooling to unstructured finance inputs — vendor invoices, remittance advices, bank statements, contracts, GRNs. • Prototype and deploy AI-assisted use cases such as intelligent invoice coding, anomaly detection on journals and expenses, automated variance commentary, and agentic workflows for exception resolution. • Establish human-in-the-loop review, confidence thresholds and audit trails so AI-assisted output remains controlled and auditable. Controls, Governance & Support • Ensure every automation respects segregation of duties, approval limits, and SOX / internal control requirements; maintain documentation for internal and statutory audit. • Manage change through proper SIT/UAT cycles, sign-offs and release governance; maintain test scripts and regression packs. • Provide L2/L3 support for finance automation in production, conduct root cause analysis, and track incidents to closure. • Train finance users, publish SOPs and job aids, and drive adoption of what you build. • Track and report automation benefits — FTE hours released, error rates, cycle time, straight-through processing rate.