Program Specialist

Job description

Key Responsibilities • Handle inbound calls within the US Healthcare process. • Perform insurance verification and benefits investigation. • Manage patient enrollment and support services. • Process patient applications and eligibility verification. • Coordinate with healthcare providers, patients, and specialty pharmacies. • Support patient care and reimbursement programs. • Maintain accurate documentation and case records. What We Are Looking For • 2 to 4 years of experience in a US Healthcare Voice Process. • Experience handling inbound healthcare calls. • Strong communication and customer service skills. • Excellent attention to detail and documentation accuracy. • Ability to efficiently navigate multiple systems and applications.