Program Specialist- Voice Process ( US Healthcare )

Job description

Role & responsibilities • Manage high volume inbound calls from patients, providers, and pharmacies regarding therapy status, prescriptions, and program questions. • Support callers across Patient Access Programs, HUB services, benefits verification, prior authorization, and pharmacy support processes. • Build trust and rapport with patients, caregivers, and healthcare providers through clear, confident, and empathetic communication. • Simplify complex healthcare, insurance, and reimbursement information into language patients can easily understand. Preferred candidate profile • Bachelors degree preferred, or equivalent experience. • Minimum two years of experience in an international contact center or inbound voice support environment. • US healthcare experience is mandatory, preferably within Patient Access Programs, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP. • Experience handling patient, provider, payer, or pharmacy interactions is strongly preferred.