Property performance manager

Job description

Company-OYO Shift- Night Shift Key Responsibilities 1.  Daily Operating Rhythm • Own the morning check-in and end-of-day (EOD) wrap across the assigned portfolio. • Surface overnight issues, escalations, and property score flags; circulate clean, actionable next-day handoff notes. • Keep all operational trackers live and current single source of truth for the cluster. 2.  MIS & Key Metrics • Pull and review daily property performance occupancy, complaints, cleanliness scores, and maintenance TAT. • Read the numbers, not just report them: identify outliers, trends, and early-warning signals. • Flag exceptions to the CGM with a crisp read-out and a recommended corrective action. 3.  Fee Structure & Waiver Authority • Administer standard ancillary fees — utility, late check-out, and housekeeping charges — per policy. • Hold delegated waiver authority. Every waiver is granted only against a completed Root-Cause Analysis (RCA) — no RCA, no waiver. • Maintain a clean waiver log for audit trail and pattern detection. 4.  OOO Room Management  (shared with CGM) • Track Out-of-Order (OOO) inventory daily; never let OOO drift erode sellable room nights. • Coordinate with the property to establish root cause and drive resolution to closure. • Push relentlessly toward a zero-OOO posture; escalate stuck rooms before they age. 5.  Vendor Management & SLA Tracking • Maintain a clean, current vendor contact directory across all categories. • Track SLAs and follow up on open purchase orders (POs) and work orders to closure. • Flag delays before they escalate — manage the vendor, don’t chase the vendor. 6.  Housekeeping (HK) Training • Schedule and track HK training across assigned properties. • Maintain a training log — who is trained, when, and where the gaps are — and close those gaps on a cadence. Inventory & Order Management The PPM owns a disciplined, par-level-driven inventory cycle across HK supplies, linen, maintenance, and front-desk categories. • Baseline audit: Conduct a one-time baseline stock count across all four categories per property. • Reorder thresholds: Define minimum par levels (reorder triggers) per item, per property. • Monthly order planning: Run a cadence-based ordering cycle against stock on hand — no panic buys, no dead stock. • Placement & tracking: Raise orders with Central Procurement and track every order to closure. • Property-wise tracker: Maintain a live tracker in the structure below.