Property performance manager

Job description

Company-OYO Shift- Night Shift **Key Responsibilities** **1.  Daily Operating Rhythm** - Own the morning check-in and end-of-day (EOD) wrap across the assigned portfolio. - Surface overnight issues, escalations, and property score flags; circulate clean, actionable next-day handoff notes. - Keep all operational trackers live and current single source of truth for the cluster. **2.  MIS & Key Metrics** - Pull and review daily property performance occupancy, complaints, cleanliness scores, and maintenance TAT. - Read the numbers, not just report them: identify outliers, trends, and early-warning signals. - Flag exceptions to the CGM with a crisp read-out and a recommended corrective action. **3.  Fee Structure & Waiver Authority** - Administer standard ancillary fees — utility, late check-out, and housekeeping charges — per policy. - Hold delegated waiver authority. **Every waiver is granted only against a completed Root-Cause Analysis (RCA)** — no RCA, no waiver. - Maintain a clean waiver log for audit trail and pattern detection. **4.  OOO Room** **Management  (shared with CGM)** - Track Out-of-Order (OOO) inventory daily; never let OOO drift erode sellable room nights. - Coordinate with the property to establish root cause and drive resolution to closure. - Push relentlessly toward a zero-OOO posture; escalate stuck rooms before they age. **5.  Vendor Management & SLA Tracking** - Maintain a clean, current vendor contact directory across all categories. - Track SLAs and follow up on open purchase orders (POs) and work orders to closure. - Flag delays before they escalate — manage the vendor, don’t chase the vendor. **6.  Housekeeping (HK) Training** - Schedule and track HK training across assigned properties. - Maintain a training log — who is trained, when, and where the gaps are — and close those gaps on a cadence. **Inventory & Order Management** The PPM owns a disciplined, par-level-driven inventory cycle across HK supplies, linen, maintenance, and front-desk categories. - **Baseline audit:** Conduct a one-time baseline stock count across all four categories per property. - **Reorder thresholds:** Define minimum par levels (reorder triggers) per item, per property. - **Monthly order planning:** Run a cadence-based ordering cycle against stock on hand — no panic buys, no dead stock. - **Placement & tracking:** Raise orders with Central Procurement and track every order to closure. - **Property-wise tracker:** Maintain a live tracker in the structure below.