Reconciliation Specialist

Job description

**Role & responsibilities** - Manage end-to-end **e-commerce reconciliation processes** across platforms like marketplaces, aggregators, payment gateways, and online sales channels. - Perform reconciliation of **orders, sales, collections, refunds, cancellations, commissions, discounts, promotions, and settlements**. - Analyze settlement reports from e-commerce platforms and identify discrepancies between sales, payments received, and accounting records. - Track and resolve issues related to **short payments, payment failures, deductions, commission charges, and settlement mismatches**. - Perform reconciliation between **OMS, POS, payment gateways, marketplace reports, and ERP/accounting systems**. - Monitor marketplace receivables and ensure timely collection and closure of pending transactions. - Prepare reconciliation MIS, ageing reports, variance analysis, and dashboards for management review. - Coordinate with business, operations, customer support, and technology teams to resolve transaction-level issues. - Ensure accurate accounting entries for sales, refunds, commissions, and other marketplace adjustments. - Support month-end closing activities related to e-commerce revenue and collections. - Identify process gaps and implement improvements to enhance reconciliation accuracy and efficiency. - Maintain proper documentation and support internal/statutory audits related to e-commerce transactions. **Preferred candidate profile** - Bachelors degree in Commerce, Finance, Accounting, or related field. - 4+ years of experience in **Finance Operations / E-commerce Reconciliation / Revenue Reconciliation**. - Strong understanding of e-commerce transaction lifecycle including **order processing, payments, settlements, refunds, cancellations, and commissions**. - Hands-on experience working with **marketplace settlement reports and payment gateway reconciliations**. - Advanced knowledge of MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, data analysis). - Experience working with ERP/accounting tools and reconciliation platforms preferred.