Relationship Manager

Job description

Role & responsibilities • Connect with inbound leads generated through digital and offline marketing campaigns. • Understand customer requirements for weddings, social events, corporate events, and other celebrations. • Qualify leads by gathering event details including guest count, budget, location, and dates. • Recommend suitable banquet venues. • Build relationships through timely follow-ups. • Coordinate qualified leads with property sales teams. • Schedule and drive venue visits (recces). • Track leads through the sales funnel and update CRM. • Resolve customer queries with internal teams. • Share daily pipeline and conversion updates. • Achieve lead conversion and customer satisfaction targets. Preferred candidate profile • Graduate in any discipline. • 25 years of experience in Inside Sales, Tele Sales, CRM, Hospitality, or Banquet/Event Sales. • Excellent English & Hindi communication skills. • Strong persuasion, negotiation, and objection handling. • Customer-centric with relationship-building skills. • Comfortable with CRM systems and Microsoft Excel. • Strong ownership and attention to detail.