Reporting Analyst

Job description

**Role & responsibilities** - Develop monthly performance decks and governance presentations based on inputs from multiple stakeholders. - Translate data and analysis into clear, structured, and insight-led slides, ensuring relevance to the review objective. - Structure content with logical flow and clear linkage between performance trends, drivers, and key takeaways. - Work with stakeholders to clarify context, validate interpretations, and refine messaging before finalizing outputs. - Ensure consistency in presentation standards including layout, formatting, and overall clarity. - Leverage AI tools (e.g., Gemini, Claude) to support content structuring, draft development, and overall efficiency. - Prepare recurring KPI reports (daily, weekly, monthly) aligned to defined reporting timelines and business requirements. - Validate and reconcile data across multiple sources to ensure accuracy, consistency, and completeness. - Maintain structured datasets with appropriate version control and documentation practices. - Ensure adherence to established KPI definitions, reporting methodologies, and governance standards across all outputs. - Review performance data to identify key trends, variances, and areas requiring attention. - Identify gaps in data or inputs required to support the narrative and follow up for closure. - Support RCA discussions through structured analysis and clear interpretation of underlying drivers. - Apply analytical judgement to validate outputs, highlight inconsistencies, raise relevant clarifications, and challenge inconsistencies in data or assumptions where required. - Work with Business Performance Leads to align data outputs with business context and reporting objectives. - Coordinate with cross-functional teams to gather inputs and support performance review cycles. - Deliver reporting and presentation outputs within defined timelines and quality expectations. - Perform final quality checks on data and content prior to dissemination. - Support ongoing refinement of reporting and presentation formats based on stakeholder feedback. **Preferred candidate profile** - 3 to 5 years of experience in reporting, analytics, or performance management roles within GBS, logistics, or shared services environments. - Strong understanding of operational KPIs and SLAs (TAT, productivity, quality, adherence). - Advanced proficiency in MS Excel and MS PowerPoint (mandatory). - AI proficiency in content creation/analysis using tools such as Gemini or Claude (highly preferred). - Exposure to Power BI, Tableau, or similar reporting tools (preferred). - Demonstrated ability to work with data and present outputs in a structured and business-relevant manner. - Strong attention to detail and ability to work within defined timelines. - Graduate or Postgraduate in Business Administration, Operations, Supply Chain, or a related discipline. - Advanced Excel certification (preferred); Data Analytics or Business Analytics certification (optional).