Senior Process Associate-Voice

Job description

Noida, Uttar Pradesh Job Summary Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness in voice Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and courteous manner Assist customers with product information, order status, and general inquiries Maintain accurate and detailed records of customer interactions and transactions Provide feedback to management on recurring customer issues and suggest improvements Skill Requirements Excellent communication skills Strong phone contact handling skills, including active listening skills and ability to empathize Ability to multi-task, prioritize, and manage time effectively Ability to build rapport and trust with customers Previous customer support experience is an added advantage Other Requirements #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-