Senior Technical Consultant

Job description

Job Description Noventiq is hiring! Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions. Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company’s growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africa—markets with significant growth potential. • One of the largest SI’s in India with revenue close to 700M$ and growing to 900M$. • 3500+ Employees in India for India. • Total 28 Offices in India across North, South, West & East. • 1000+ Resident Engineers across India. • 2500+ technical resources in India for India. • Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies. • Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO’s, 3 of Top 5 Pharma companies. • Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues. About You: • Minimum 4+ years of experience in Microsoft 365 (Outlook, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID (Azure AD) and Microsoft Copilot). • Experience in managing SharePoint Online sites, permissions, document libraries, and access-related issues, perform user provisioning, deprovisioning, password resets, and account administration. • Experience in managing and troubleshooting Microsoft 365 licensing, subscription assignments, and license compliance. What you ‘ll do: • Provide L2 support for Outlook, Exchange Online (Mail), Teams, SharePoint Online, OneDrive, and Microsoft Copilot. • Troubleshoot and resolve email, calendar, mailbox, and Outlook client issues • Support Microsoft Teams meetings, chat, channels, calling, and collaboration features. • Troubleshoot OneDrive synchronization, sharing, storage, and file recovery issues. • Troubleshoot Microsoft Entra ID (Azure AD) including user accounts, groups, MFA, and access management. • Perform Discovery, Analysis, Design, Implementation, Testing and deployment of solutions. • Troubleshoot and resolve: Mail flow issues, Security incidents (phishing, malware, spoofing), Intune deployment and compliance issues. • Provide support for Microsoft Excel, Word, PowerPoint, and other Office applications. • Assist users with Microsoft Copilot onboarding, access, and functionality issues. • Support Power Platform services including basic troubleshooting of Power Apps and Power Automate. • Monitor service health, investigate incidents, and perform root cause analysis for recurring issues. • Handle service requests and incidents within agreed SLAs and ITIL processes. • Create and maintain technical documentation, SOPs, and knowledge base articles. • Coordinate with Microsoft support and L3 teams for complex issue resolution. What we offer: • Insurance – Group Medical Coverage, Group Personal Accident, Group Term Life Insurance • Rewards and Recognition Program, Employee Referral Program, Wellness Program and CSR Initiatives • Maternity and Paternity Leaves • Company Sponsored Certification Program • Learning/Development Courses, Cross Skill, Mentorship and Leadership Programs • Quarterly Performance Feedback Sessions • Savings, Investments and Retirement Benefits • Flexible Work Hours, Work from Home, Remote Working, Hybrid Working • Company Onsite / Fun Events Don’t forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.