Store Manager - Pizza Hut

Job description

Role & Responsibilities • Manage the overall day-to-day operations of the Pizza Hut restaurant and ensure smooth store functioning. • Drive sales, profitability and business growth as per company targets. • Manage and monitor P&L, food cost, labour cost and controllable expenses. • Ensure an excellent guest experience and maintain high customer service standards. • Drive suggestive selling, upselling and add-on sales to improve store revenue. • Manage manpower planning, shift scheduling and team productivity. • Lead, coach, train and motivate the restaurant team to achieve business and operational goals. • Ensure adherence to Pizza Hut SOPs, food safety, hygiene and quality standards. • Monitor inventory, stock availability and wastage control. • Handle customer complaints and ensure timely and effective resolution. • Ensure compliance with HR, statutory and operational requirements. • Conduct regular team briefings and drive employee engagement and performance. • Monitor store performance and take corrective actions wherever required. • Maintain a safe, clean and positive working environment for all team members. Preferred Candidate Profile • Graduation is mandatory. • 25 years of relevant experience in QSR, Restaurant, Hospitality, Retail or Food & Beverage operations. • Candidates with prior experience as Restaurant Manager / Store Manager / Assistant Restaurant Manager will be preferred. • Strong leadership, team management and people-handling skills. • Good communication and customer service skills. • Strong understanding of sales, profitability, P&L and cost control. • Ability to drive sales through upselling and suggestive selling. • Good knowledge of restaurant operations, food safety and hygiene standards. • Ability to work in a fast-paced and target-driven environment. • Willingness to work in rotational shifts, weekends and holidays as per business requirements. • Strong problem-solving and decision-making skills. • Customer-focused, result-oriented and proactive approach.