Regional Branch Control Manager

Job description

Job Requirements About the Role The Regional Branch Control Manager plays a critical role within the Retail Liabilities function, overseeing the operational integrity and compliance of branches across a designated region. The incumbent is responsible for ensuring branch readiness, supporting new branch launches, conducting audits, and managing statutory and internal reporting. This role serves as a key liaison between regional branches and the central Branch Control Unit (BCU), ensuring alignment with internal standards and regulatory requirements. Branch Operations Oversight • Ensure smooth functioning of all branches in the region. • Monitor adherence to standard operating procedures (SOPs). • Conduct periodic audits and surprise checks. • Ensure timely resolution of operational issues. Compliance & Risk Management • Ensure branches comply with internal policies and regulatory guidelines (RBI, SEBI, etc.). • Identify and mitigate operational risks. • Monitor fraud indicators and initiate investigations where necessary. • Coordinate with Risk Control Units (RCU) for fraud prevention and detection. Process Improvement & Standardization • Drive process optimization across branches. • Implement best practices for customer service and operational efficiency. • Standardize documentation and workflows to reduce errors and improve turnaround time. MIS & Reporting • Maintain and analyse Management Information Systems (MIS) for operational metrics. • Prepare reports for senior management on branch performance, compliance status, and risk indicators. • Track KPIs such as transaction accuracy, audit scores, and complaint resolution timelines. Staff Training & Development • Train branch staff on compliance, operational procedures, and risk awareness. • Conduct refresher courses and workshops. • Ensure staff are updated on regulatory changes and internal policies. What We Are Looking For Education • Graduate – Any discipline • Postgraduate – Preferred, any discipline Experience • 10 to 12 years of relevant experience in branch operations, compliance, audit, or control functions within the banking industry. • Prior experience inmulti-branch oversightorregional rolesis highly preferred. Skills and Attributes • Deep understanding of branch banking operations, SOPs, and regulatory frameworks. • Proficiency in handling audits, compliance checks, and risk mitigation. • Ability to interpret MIS reports, identify trends, and take corrective actions. • Strong problem-solving skills for operational and compliance issues. • Familiarity with RBI guidelines, KYC/AML norms, and internal control policies. • Ability to ensure branches adhere to legal and procedural standards. • Capability to lead and mentor branch control officers or operational teams. • Conflict resolution and performance management skills. • Strong verbal and written communication for cross-functional coordination. • Ability to interact with senior management, auditors, and external stakeholders. • Experience in streamlining operations and implementing best practices. • Knowledge of automation tools and digital banking processes is a plus. Professional Attributes • Detail-Oriented having precision in documentation, compliance checks, and audit trails. • High standards of professional ethics and confidentiality. • Takes initiative in identifying risks and implementing controls. • Owns outcomes and drives accountability across branches. • Comfortable working in dynamic environments with changing regulations and technologies. • Balances operational control with service excellence.