Talent Acquisition Operations Specialist

Job description

**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** **Job Title: Talent Acquisition Operations & Compliance Specialist** **Role Summary** Supports the execution, governance, and continuous improvement of Talent Acquisition (TA) operations by managing core processes, knowledge assets, case resolution, and compliance activities. Acts as a key operational focal point across TA, RPO, and cross-functional partners, ensuring accuracy and consistency. **Key Responsibilities** **1. TA Process Operations** - Administer controlled access to TA tools and resources (e.g., Sales Incentive Calculators, salary range files), partnering with Compensation to resolve issues and ensure data integrity - Maintain and update TA benefits collateral and process documentation (ongoing and project-based) - Participate in recurring RPO process governance calls and contribute to process improvement discussions - Support maintenance and accuracy of TA Hub and SharePoint repositories **2. Knowledge Management & Content Governance** - Manage TA knowledge content across TA Hub and ServiceNow (MyKyndryl articles), ensuring accuracy, relevance, and usability - Monitor article lifecycle (“Valid to” dates) and proactively refresh/publish content to maintain compliance and availability - Provide backup support for knowledge management processes and content updates **3. Case Management & Operational Support** - Serve as a primary intake and resolution point for Tier 2 TA-related inquiries, excluding referrals - Triage and escalate complex issues to Tier 3 resources (e.g., TA leadership and SMEs) as appropriate - Track and report on case volumes and resolution trends to support operational insights and continuous improvement **4. Audit, Risk & Compliance Support** - Provide backup support for TA audit activities, including coordination with internal and external audit teams - Maintain audit trackers, ensuring timely updates, follow-ups, and documentation of results - Coordinate periodic reviews and refresh of TA policies with relevant stakeholders (e.g., background checks, internal mobility) - Support preparation of audit materials, presentations, and documentation for internal and external reviews (e.g., PwC audits) - Review and validate access management controls for TA SharePoint and related systems - Act as Business Continuity Plan (BCP) focal for TA and support legal/compliance reviews **5. Background Check Oversight & Governance** - Act as TA focal point for complex or escalated background check cases requiring business coordination - Perform internal assurance checks on RPO-managed processes and compliance to established standards - Partner with external vendors (e.g., ADP, cFirst) to manage policy adherence and process alignment - Maintain and update background check documentation, including authorization forms and communication templates **6. Continuous Improvement & Operational Support** - Support testing activities, process enhancements, and TA transformation initiatives - Provide backup support to RPO Delivery Operations as needed - Contribute to special projects and ongoing efforts to streamline TA processes and improve efficiency Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. **Who You Are** **Required Experience** - Working knowledge of Workday, ServiceNow, SharePoint, and TA processes - Strong operational discipline with attention to detail and data accuracy - Ability to manage multiple priorities across process, compliance, and operational support **Preferred Experience** - Effective collaboration across TA, RPO, Compensation, Audit, and HR partners Proactive approach to identifying risks, gaps, and improvement opportunities **Being You** The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. **What You Can Expect** Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills a