Team Lead - Pre Due Collections

Job description

**Role Overview** The **Team Lead Pre-Due Collections (2W)** will be responsible for leading the pre-due collections function for Battery Smart's two-wheeler subscription portfolio. The role focuses on ensuring proactive customer engagement before payment due dates, driving timely repayments, minimizing first-time delinquency, and maintaining a healthy customer portfolio. The incumbent will lead a team of collection executives, monitor collection performance, and collaborate with cross-functional teams to achieve business objectives while delivering an excellent customer experience. **Key Responsibilities** - Lead, mentor, and manage a team of Pre-Due Collection Executives to achieve collection targets. - Ensure proactive customer outreach through calls, WhatsApp, SMS, and other approved channels before payment due dates. - Drive collection efficiency, payment conversion, and reduction in first-time delinquency (FTD). - Monitor portfolio health, identify high-risk accounts, and initiate preventive actions. - Track team productivity and collection KPIs through regular MIS and performance dashboards. - Resolve customer payment-related queries by coordinating with Operations, Finance, Customer Support, Risk, and Product teams. - Conduct coaching sessions, quality audits, and performance reviews to improve team effectiveness. - Ensure adherence to company policies, compliance standards, and collection processes. - Identify opportunities for process improvements and support implementation of new collection initiatives. **Educational Qualification** - Bachelor's degree in Business Administration, Commerce, Finance, or a related discipline. - MBA or equivalent postgraduate qualification is preferred. **Key Skills & Competencies** - Strong team management and leadership skills. - Excellent communication, negotiation, and customer relationship management abilities. - Good understanding of collections, customer lifecycle, and delinquency management. - Strong analytical and problem-solving capabilities with data-driven decision-making. - Proficiency in MS Excel, Google Sheets, and CRM/collection management tools. - Ability to work in a fast-paced, target-driven environment. - Strong stakeholder management and cross-functional collaboration skills. - High level of ownership, accountability, and process orientation. **Why Join Us?** - Be part of India's largest battery swapping network driving the EV revolution. - Work in a high-growth, technology-driven organization with significant learning opportunities. - Lead a business-critical function with direct impact on customer retention and portfolio health. - Collaborate with cross-functional teams and contribute to building scalable collections processes. - Accelerate your career in one of India's fastest-growing clean mobility companies.