Urgent Hiring - Team Leader/Assistant Manager - WFM

Job description

𝐔𝐫𝐠𝐞𝐧𝐭 𝐇𝐢𝐫𝐢𝐧𝐠 – 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫 / 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 – 𝐖𝐅𝐌 We are looking for an experienced Team Leader / Assistant Manager – Workforce Management (WFM) to join our team. 🔎 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 🔸 5+ years of experience in the WFM department 🔸 Strong experience in Planning & Scheduling 🔸 Experience handling International Clients 🔸 Excellent communication and stakeholder management skills 🔸 Strong analytical and problem-solving abilities 🔸 Ability to manage workforce operations in a fast-paced BPO environment 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: 🔹 Manage workforce planning, scheduling, and real-time operations 🔹 Ensure optimal staffing and resource allocation to meet business SLAs 🔹 Coordinate with international clients and internal stakeholders 🔹 Monitor WFM metrics, identify trends, and drive process improvements 🔹 Lead and mentor the WFM team while ensuring operational excellence ~ 5 Days Working ~ Night Shift ~ Work From Office 💰 CTC: Up to ₹8 LPA (Based on Experience) 📍 Location: iEnergizer – Noida Sector 60 𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬 𝐜𝐚𝐧: ✉️ 𝐒𝐞𝐧𝐝 𝐭𝐡𝐞𝐢𝐫 𝐂𝐕 𝐭𝐨: 𝐯𝐚𝐧𝐬𝐡𝐢𝐤𝐚.𝐤𝐚𝐤𝐤𝐚𝐫@𝐢𝐞𝐧𝐞𝐫𝐠𝐢𝐳𝐞𝐫.𝐜𝐨𝐦 📲 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐯𝐢𝐚 𝐩𝐡𝐨𝐧𝐞: 𝟗𝟐𝟖𝟗𝟔𝟒𝟎𝟔𝟎𝟗 Referrals are welcomed and encouraged ✨ 𝐑𝐞𝐠𝐚𝐫𝐝𝐬, 𝐕𝐚𝐧𝐬𝐡𝐢𝐤𝐚 𝐊𝐚𝐤𝐤𝐚𝐫 𝐀𝐌 - 𝐇𝐑