Customer Service Representative

Job description

Company Description iEnergizer is a leading Business Process Outsourcing (BPO) provider specializing in customer management solutions that support and enhance clients’ brands. The company delivers full life-cycle customer support services, including sales, customer care, technical support, and back-office operations. Its partner base includes multiple Fortune 500 companies across diverse industries such as healthcare, banking, financial services, insurance, gaming, publishing, and legal. iEnergizer operates as a trusted extension of clients’ operations, offering scalable, cost-effective solutions in a nimble, customer-focused environment. The organization emphasizes high-quality service, continuous improvement, and an exemplary customer experience. Role Description The Customer Service Representative is a full-time, on-site role based in Faridabad. This role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses to inquiries, requests, and concerns. The representative will resolve issues, provide product and service information, and follow up to ensure customer satisfaction and effective case closure. Daily responsibilities include documenting interactions, adhering to quality and compliance guidelines, meeting performance targets, and collaborating with team members and supervisors to improve processes. The role also requires maintaining a professional, empathetic approach and representing client brands in a courteous and consistent manner. Qualifications • Ability to work effectively as a Customer Service Representative, focusing on Customer Service and Customer Support. • Skills to enhance Customer Experience and maintain high levels of Customer Satisfaction. • Strong verbal and written communication skills, with active listening and clear articulation. • Ability to handle high-volume interactions, multitask, and manage time efficiently in a fast-paced environment. • Proficiency with basic computer applications, CRM tools, and data entry practices. • Problem-solving mindset with attention to detail and a customer-centric attitude. • Prior experience in contact centers or customer-facing roles is an advantage. • High school diploma or equivalent; additional education in business, communication, or related fields is a plus.