Walk-in || Customer Service Executive

Job description

**Duties and Responsibilities** **1. Support Execution & CSAT Ownership** - **Take full** **ownership** **of customer satisfaction by delivering professional end-to-end support across email, chat, and voice channels.** - **Step up** **to protect core CSAT scores, maintaining a positive, empathetic, and highly professional attitude during every interaction.** - **Respond promptly to customer inquiries, processing orders, application forms, and service requests within established time limits.** **2. Complaint Resolution & Relationship Building** - **Move fast** **to handle customer complaints, offering accurate solutions or alternative workarounds, and following up to guarantee total resolution.** - **Build sustainable relationships and deep consumer trust through active listening and open, transparent communication.** - **Master product specifications and internal updates inside and out to provide valid, complete information to users.** **3. Process Records & Team Synergy** - **Maintain a strict** **consumer-first** **focus, logging detailed records of customer interactions, transactions, comments, and escalated complaints.** - **Meticulously follow internal communication procedures, operational guidelines, and corporate guidelines to ensure compliance.** - **Innovate** **the daily workflow by providing structured feedback on the overall efficiency of the customer service engine to** **improve as you go.** - **Collaborate openly** **with colleagues,** **supporting one another** **to handle volume spikes and resourcefully** **maximize outcomes** **as one** **unified team.** **Qualifications & Experience :** - **Minimum educational qualification: graduate or equivalent diploma.** - **Experience working with customer support for an e-commerce company.** - **Fluent in English and Hindi, both written and verbal.** - **Good communication skills.** - **Knowledge of MS Office.** - **Ability to stay calm when customers are stressed or upset.**