Assistant Director- Business Trainer

Job description

**Job Summary:** This position is responsible for managing end-to-end process training for one of the strategic business verticals in Access Healthcare Services. They will lead a team of process trainers and supervisors in Chennai. This is a work from office position. **Job Description:** **Training Management** - Drive new hire training and ensure meeting the timelines for hire to ramp goals by regularly reviewing the training content and delivery. - Oversee training calendar to make optimal use of trainers and classrooms. - Leverage new technology solutions, define and develop strategies, curriculum (including instructor-led, CBT & multi-media) and processes in support of business initiatives at both the new-hire and operations divisions. - Ensure all curricula and courseware meet the demands of the new generation of learners. - Liaise with client-side counterpart to share training update and partner on special projects. **Cross-functional Collaboration** - Collaborate with business unit and internal/external SMEs to develop learning programs aligned with competencies and strategic goals of the organization. - Identifying the training needs for tenured resources by working with Operations and Quality teams. - Administer continuous learning including update management, BQ training and cross-skill learning. **Governance and Reporting** - Provide threadbare data and detailed weekly reports on key training metrics to the Chief Delivery Officer (CDO) and Vice President Training. Reports will determine the effectiveness of all training programs and support needed. - Participate in any projects as directed by CDO or VP - Training - Analyse data, trends & delivers management information reports for effective decision-making by the leaders. **People Management** - Ensure feedback and coaching is given to all managers and trainers. - Drive the values of the organization with the team and thereby the new hire staff. - Drive continuous development plans in place for team. - Manage division budgets. **Basic Qualification: (Mandatory)** - UG Degree - 12+ years of experience in RCM BPO domain, with at least 5 years in training - Should currently be a Sr Manager or above for at least 2 years. - Experience managing a training team with size of at least 10 members comprising of supervisors and process trainers - Training experience is an added advantage - Knowledge of adult learning principles and techniques for the current generation of learners - Advanced Proficiency in MS Word, Excel, and PowerPoint required - Ability to give direction to team and lead with conviction and empathy - Advanced skills in preparing and facilitating presentations - Excellent written and verbal communication skills - Excellent organization / multi-tasking, planning and time management skills required - Willingness to work in flexible shifts **Competencies** - Coaching - Communication - Consultation - Critical Evaluation - Ethical Practice - Global & Cultural Awareness - Relationship Management - Reporting & Data Analytics **Interested candidates can share your update resume to ranjani.v@accesshealthcare.com & reach 8680888950.** Regards, RANJANI.V **HR- Talent Acquisition**| **access healthcare** **m: India - 8680888950** **e: ranjani.v@accesshealthcare.com** **w: www.accesshealthcare.com**