Billing Lead - OTC || Chennai - US Shift

Job description

This is a US shift job - 5 days work from office. ROLES & Responsibilities •       Lead and oversee daily billing operations, including management of failed transactions, ensuring accuracy and sound decision-making. •       Drive resolution of complex billing issues and customer queries arising from SAP and exception management systems. •       Review, approve, and ensure accuracy, completeness, and compliance of billing documents. •       Monitor and ensure team adherence to KPIs, SLAs, and quality standards to consistently deliver high customer satisfaction. •       Ensure seamless and timely invoice submission in line with customer-specific requirements and contractual obligations. •       Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team. •       Ensure end-to-end ownership of billing accuracy and timeliness across processes. •       Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing. •       Lead process improvements, identify optimization opportunities, and support automation initiatives. •       Mentor and guide team members while supporting additional responsibilities aligned with business needs. EDUCATION Bachelors degree B. Com/M. Com/MBA (Finance only) EXPERIENCE •       47 years of experience in Order-to-Cash (OTC) billing, including dispute resolution. •       Strong hands-on experience with SAP and billing/ERP systems •       Prior experience in handling escalations or leading a small team. SKILLS AND COMPETENCIES •       Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills. •       Strong customer-centric approach with focus on service excellence. •       Ability to quickly adapt to new processes and systems while ensuring accuracy. •       Excellent multitasking, prioritization, and problem-solving skills. •       Strong organizational, time management, and stakeholder management abilities. •       Effective communication skills with the ability to collaborate across teams and influence outcomes.