Branch Service Incharge- Faridabad

Job description

- Administer and perform all activities in line with the company procedures regarding service department. - Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. - Maintain inventory of spare parts for service Centre. - Developed new business and maintain long term relationship for future business prospects - Leading training and motivating team ensuring optimum performance. - Motivating & Keeping the team spirit high ensuring minimum attrition. - Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. - Manage customer complaints and ensure the TAT targets at all the branch levels. - Ensure the service SLAS and KPIs are met as per the business requirement. - Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.