Client Relationship Manager-Campus hiring

Job description

Being a Client Manager or Account Manager • Being the first POC to the client, he or she need to manage client interactions on daily basis. • Identify and address client needs with a goal of meeting the client expectations as per the SOW. • Follow company communications guidelines and procedures under minimal supervision. • Recommend improvements to processes for improved client management efficiency. • Should always understand and demonstrate business deliverables. • A quick leaner on the service deliverables signed with the clients. • Should gain complete knowledge on the products and services offered by Hirepro & Sub Business Unit to their clients. • Always keep a constant look for new requirements shared by the client and post the same with no delay to higher management for probable business opportunity. Job Responsibilities • Build rapport with customers by engaging with them and delivering requirements through exceptional experiences. • Respond quickly, professionally, and accurately to all customer inquiries. • Liaise with internal delivery team to ensure timely, clear and accurate information being communicated on client requirements for seamless delivery. • Keep close track on all scheduled campus events and the same be communicated in advance to delivery team for planning. • Liaise with respective backend team (Technology & Assessments) for all timely changes or inputs received from client and ensure timely addressal. • Keep the higher management appraised in advance on the probable escalations if any. • Ensure to have clear and individual tracking on all customer requirements. • Keep close track on reports (Excel & PPT) that to be published to clients by multiple stakeholders. • Acquire quicker knowledge on Agreement, PO Process & Billing Process at client level. • Liaise with PMO team on billing reporting and cross validation on reporting accuracy. • Have necessary prior approvals from client of required on resource deployment for each of the scheduled delivery. • Frequent follow up with client on payment remittance. Copyright 2025, HirePro. All Rights Reserved. Skills and Qualifications • 3+ years of experience in client management role • Strong communication skills, including active listening and clear articulation. • Ability to solve problems and alleviate conflicts or escalate tactfully. • Ability to multitask, manage time, and prioritize. • Able to work individually and in a team.