Cross Border Sales (Business Development) - Mumbai / Bangalore

Job description

Role Name: Cross Border (Air Express Services - New Sales Development) Location: Mumbai / Bangalore About the Role: We are seeking a high-impact Frontline Sales professional to spearhead the growth and lifecycle management of our Cross-Border Air Express vertical. In this capacity, you will be responsible for new client acquisition, account expansion, and revenue optimization for international air express solutions, catering to a diverse portfolio of e-commerce merchants, SMEs, and large-scale enterprise exporters and importers. What You'll Do: • Identify, prospect, and onboard new customers for Cross Border Air Express services within an assigned territory. • Achieve monthly/quarterly volume and revenue targets for international air shipments. • Build and manage a strong sales pipeline through cold calling, field visits, referrals, and market mapping. • Understand customer shipping needs (destination countries, volumes, product categories) and pitch the right service solutions • Coordinate with operations, customer service, and pricing teams to ensure smooth onboarding and service delivery. • Negotiate rates and contracts within approved pricing guidelines • Track competitor activity, pricing, and market trends in the cross-border logistics space. • Maintain accurate records of leads, meetings, and conversions in CRM. • Ensure high customer satisfaction and retention through regular account reviews. • Resolve escalations related to billing, documentation, or service delays in coordination with internal teams. Required Skills: • Strong communication and interpersonal skills. • Proven track record in B2B/B2C field sales, preferably in logistics, courier, freight forwarding, or export-import services. • Basic understanding of international shipping/customs documentation is a plus. • Target-driven mindset with strong negotiation skills. • Ability to work independently and manage a territory. • Proficiency in MS Office/CRM tools. • Willingness to travel extensively within the assigned area. Eligibility: • Experience: 2-6 years in frontline/field sales (logistics, courier, freight, export-import, or related industries preferred). • Education: Any Graduate. • Other: Two-wheeler with valid driving license preferred (this is a field-intensive role).