Customer Support Executive - International Voice

Job description

Key Responsibilities: The position will play an integral part in the companys growth initiatives including but not limited to: • Handle inbound calls from customers regarding products, services, and orders. • Provide accurate and timely information to customers, addressing their questions and concerns effectively. • Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests. • Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions. • Document all customer interactions accurately and completely in the company's systems. • Escalate complex or unresolved issues to the appropriate team or supervisor. • Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations. • Adhere to company policies, procedures, and service level agreements (SLAs). • Participate in training sessions and team meetings to stay updated on product knowledge, system updates, and customer service best practices. • Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and quality.