Customer Support Executive (WhatsApp & Order Confirmation)

Job description

Location: Saki Naka Mumbai (Work from Office) Employment Type: Full-time About the Role We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. If you enjoy interacting with customers, solving queries, and delivering a great customer experience, we'd love to hear from you. This role is ideal for candidates looking to build a career in customer support and operations. Freshers with excellent communication skills are welcome to apply. Key ResponsibilitiesWhatsApp Support • Respond to customer queries via WhatsApp in a timely and professional manner. • Assist customers with product information, order updates, and basic troubleshooting. • Resolve customer concerns or escalate them to the relevant team when required. • Maintain accurate records of customer interactions in the CRM/system. • Ensure high customer satisfaction through prompt and empathetic communication. Order Confirmation • Contact customers to confirm order details before dispatch. • Verify customer information, delivery address, and order accuracy. • Coordinate with internal teams to ensure smooth order processing. • Update order statuses and maintain accurate records. • Handle customer queries related to order confirmation and modifications. Who Should Apply? • Freshers or candidates with 0–2 years of experience in Customer Support, Customer Service, BPO, Call Centre, Chat Support, or Voice/Non-Voice processes. • Graduates or HSC pass candidates with relevant customer support experience. • Strong verbal and written communication skills in English and Hindi. Additional regional languages are an advantage. • Basic computer skills and comfort using chat platforms, email, and MS Office/Google Workspace. • Good listening skills, patience, and a customer-first approach. • Ability to work in a fast-paced environment and manage multiple conversations. Preferred Background We are specifically looking for candidates with experience or interest in: • Customer Support • Chat Support • Voice Process • Non-Voice Process • E-commerce Customer Service • BPO / Contact Centre • Customer Experience This Role Is Not Suitable For • Candidates with more than 2 years of experience in managerial or team lead positions. • Professionals from unrelated domains such as Software Development, Finance, Sales, Marketing, HR, Design, Manufacturing, or Engineering. • Candidates looking exclusively for remote or hybrid work. What We Offer • Opportunity to build a career in customer support and operations. • Structured training and onboarding. • Supportive and collaborative work environment. • Learning and growth opportunities within the organization. • Competitive salary and employee benefits. If you enjoy helping customers and want to be part of a fast-growing organization, we'd love to hear from you! Pay: ₹20,000.00 - ₹26,000.00 per month Benefits: • Provident Fund Application Question(s): • How many years of experience do you have in Customer Support, Customer Service, Chat Support, or a BPO/Call Centre role? • Are you comfortable working from our Mumbai office and handling customer interactions via WhatsApp, calls, and order confirmations? Work Location: In person