General Manager - Retails Sales EV (Passenger Vehicles)

Job description

**Role Specification** **Role Title:** Head Retail Sales EV **Purpose of the Role** The position will be responsible for delivering on retail sales volumes of Passenger Electric Vehicles to personal customers to achieve business objectives in terms of market share and customer experience **Job Responsibility** 1) **Driving EV Retail Sales volumes & Market Share:** a) Own and deliver retail targets for the entire business unit b) Study market development and advise on opening up additional cities or points of sale for retail sales c) Take a proactive view on customer preferences, future launches, competitor offerings across cities and support EVBU management team in decision making d) Develop strategies to identify and attract target customer segments in key cities e) Prepare monthly activation and retail plans, taking support from relevant teams f) Develop specific schemes for target retail customers, working with EV Retail Managers and Marketing g) Identify, prioritize and execute 3rd party tie-ups (including within Group companies) to reach/ activate target customer segments h) Monitor effectiveness of alternate channels, test drive formats, and collaborate with relevant teams to create product and service innovations to improve EV retail **2)** **Team management** **a)** Work closely with B2B and PVBU teams to ensure maximum return on activation budget **b)** Direct responsibility of managing regional EV Retail managers **Desired Candidate Profile** - B.Tech / MBA (Sales & Marketing). - Proven experience 18-20 years Sales & Marketing experience with a focus in PV sales; - Significant experience leading all facets of sales functions, including Channel Relations, Customer Experience and CRM. - Ability to lead and manage teams and achieve targets; drive retail managers and dealerships to achieve retail targets - Strong Oral & written communication with good fluency in English language - Ability to guide and train teams to inculcate best practices around sales management - Strong planning & problem solving skills to create activation plans, tie-ups and customer schemes - Knowledge of PV sales process and sales resource allocation - Good technical knowledge of PV products along with product features - Ability to influence colleagues/ other BU manpower without direct reporting relationship - Strong sales team leadership experience/ skills, evidenced through track record or references - Strong experience in working with automotive dealers, preferably in a PV environment - Strong experience in Retail customer management, handling escalations and working with multiple internal stakeholders etc.