HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai

Job description

HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai Interested Candidates Please fill below mentioned details and share your CV to below mentioned email Id Overall Experience in OTC Collections: Current CTC: Expected CTC: Official Notice Period: Interested share your CV to harish-k@hcltech.com Job Description: OTC Collections Analyst /Senior Analyst Experience: 2 – 8 Years Process: Order-to-Cash (OTC) Collections Shift: Night Shift Work Mode: 100% Work from Office Job Summary We are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets. Key Responsibilities • Make outbound collection calls to customers regarding overdue invoices and outstanding balances. • Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations. • Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up. • Investigate and resolve payment delays, disputes, and deduction issues. • Maintain accurate documentation of all customer interactions in ERP/collection tools. • Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns. • Meet collection targets, DSO goals, and productivity metrics. • Escalate high-risk delinquent accounts as per defined procedures. • Provide excellent customer service while maintaining a professional collection approach. • Ensure compliance with company policies and client-specific requirements. Required Skills • 2-8 years of experience in OTC Collections / Accounts Receivable. • Strong experience in international voice process (inbound and outbound calling). • Excellent verbal and written communication skills in English. • Good negotiation and customer handling skills. • Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management. • Ability to work with ERP systems such as SAP, or similar platforms. • Strong analytical and problem-solving abilities. • Proficiency in Microsoft Excel and Outlook.