HRMS & Client Success Executive

Job description

We are looking for an HRMS & Client Success professional who will be responsible for managing the HRMS portal, supporting clients in their day-to-day requirements, and ensuring smooth adoption and usage of the platform. The role requires a good understanding of HR processes and HRMS systems, along with strong communication and client-handling skills. The ideal candidate should be comfortable working directly with clients, understanding their requirements, troubleshooting portal-related issues, and coordinating with internal teams for timely resolution. Key Responsibilities \\* Manage and administer the HRMS portal, including employee data, workflows, configurations, and day-to-day updates. \\* Act as the primary point of contact for clients for HRMS-related queries and requirements. \\* Understand client requirements and provide appropriate solutions through the HRMS platform. \\* Assist clients with portal setup, onboarding, employee lifecycle processes, and system usage. \\* Conduct client training and walkthroughs on various HRMS modules and functionalities. \\* Monitor and resolve client issues related to the HRMS portal within defined timelines. \\* Coordinate with product, tech, and internal HR teams to resolve complex issues. \\* Ensure accurate and timely maintenance of employee and organizational data on the portal. \\* Track client requests, follow up on open issues, and ensure timely closure. \\* Identify recurring client issues and suggest process or system improvements. \\* Support clients during new feature rollouts, system changes, and process implementations. \\* Maintain regular communication with clients and build strong working relationships. \\* Prepare reports and provide relevant HRMS data and insights to clients as required. \\* Ensure adherence to data confidentiality and HRMS processes. Requirements \\* 13 years of experience in HR Operations, HRMS, HR Tech, HR Shared Services, or a similar role. \\* Hands-on experience with any HRMS/HRIS platform. \\* Good understanding of core HR processes such as onboarding, employee data management, attendance, leave, payroll coordination, and employee lifecycle. \\* Strong client-facing and communication skills. \\* Ability to understand client requirements and translate them into system/process solutions. \\* Strong problem-solving and troubleshooting abilities. \\* Comfortable working with portals, dashboards, reports, and HR technology. \\* Good Excel/Google Sheets skills. \\* Ability to manage multiple clients and priorities simultaneously. \\* Strong follow-up and coordination skills. Preferred Skills \\* Experience working with HRMS/HRIS products in a client-facing or implementation role. \\* Experience in HRMS implementation, configuration, or client onboarding. \\* Familiarity with SaaS-based HR platforms. \\* Basic understanding of APIs, integrations, or system workflows would be an added advantage