Key Accounts Associate

Job description

Key Responsibilities: • Manage a portfolio of B2B clients in the PTL logistics business. • Build strong relationships with existing customers to ensure long-term retention. • Act as the primary point of contact for client queries, escalations, and operational support. • Conduct regular business reviews with clients to understand requirements and improve service quality. • Drive shipment volume growth from existing accounts. • Identify upselling and cross-selling opportunities for additional logistics services. • Achieve monthly revenue, shipment, and retention targets. • Support new client onboarding and account activation processes. • Track shipment movement and resolve delivery-related concerns. • Maintain accurate account records, MIS reports, and CRM updates. • Ensure timely invoicing and payment follow-up with clients. • Work closely with internal departments to meet SLA commitments.