Marketing Operations Manager

Job description

Role: Delivery Manager Band: Manager Location: Pune Work Model: 5 days’ work from office Shift: US shift, 5:30 PM to 2:30 AM, with flexibility to extend as needed. Meeting Objective To align on the hiring requirement for the Delivery Manager – role, including mandatory skills, preferred candidate background, shift expectations, sourcing pool, and interview evaluation focus areas. Key Skills and Experience Required • Strong experience in delivery management, SLA governance, KPI tracking, SOP governance, and client/stakeholder management. • Hands-on exposure to report building, dashboards, advanced Excel, Macros/VBA, and data-driven performance reporting. • Experience in Adobe InDesign, marketing catalog operations, fashion catalog processes, ecommerce backend/content operations, and creative services delivery. • Knowledge of SMS/email marketing, content writing workflows, campaign support, and multi-stakeholder client communication. • Six Sigma or Green Belt certification is preferred • Experience managing 50+ team size is preferred • Candidate should be able to operate both as an individual contributor and as a people manager, depending on business need. Preferred Candidate Background • Ideal candidates should come from domains or companies such as marketing agencies, ecommerce operations, retail/fashion catalog operations, or similar creative/marketing delivery environments. • Experience in catalog management for the fashion industry and 360-degree marketplace/ecommerce operations will be an added advantage. Work Model and Joining Expectations • The role requires 5 days work from office in Pune. • Shift timing will be 5:30 PM to 2:30 AM IST, with flexibility to extend during business requirements. • Candidates should be comfortable working in US shifts. • Long leaves before joining should be checked in advance. • No planned leaves should be allowed during the first 3 months after joining. • Hiring timeline can go up to 120 days; however, immediate joiners or candidates with lesser notice periods will be prioritized basis candidate availability by the TA team. Mandatory • Mandatory skills, including Adobe InDesign, marketing catalog, ecommerce/content operations, advanced Excel, dashboards, SLA/KPI/SOP governance, and Six Sigma/Green Belt. • Marketing agencies, ecommerce, and retail/fashion catalog backgrounds, while noting that availability of candidates with 50+ FTE team-management experience may be limited for this niche skill set.