Sr. Director– Ecommerce (Lead of Marketplaces Practice)

Job description

**About the Role** We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast-paced digital or media ecosystem. The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact. **Key Responsibilities** **1. Practice Leadership & Strategy** • Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy. • Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement. • Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings. **2. Delivery Governance & Excellence** • Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution. • Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs. • Provide escalation leadership and ensure swift resolution of delivery bottlenecks. **3. Client Engagement & Stakeholder Management** • Act as the senior delivery owner for key enterprise ecommerce clients. • Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions. • Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys. 4. People Management & Capability Building • Manage and mentor a multidisciplinary delivery team of 60 – 80 members. • Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation. • Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice. **5. Operational & Financial Ownership** • Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting. • Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements. • Drive operational excellence through automation, process optimisation, and best-practice adoption. **6. Innovation & Growth** • Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions. • Identify and build strategic partnerships with platforms, technology providers, and commerce enablers. • Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks. Required Experience & Qualifications • 10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles. • Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation. • Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM). • Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management. • Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys. • Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery • Exceptional communication, problem-solving, and stakeholder management skills. • Ability to thrive in a fast-paced, high-growth, matrixed environment. **Key Competencies** • Strategic & Analytical Thinking • Leadership & Team Development • Delivery & Quality Governance • Technical & Platform Expertise • Client Management & Executive Presence • Commercial Acumen • Process & Operational Excellence • Cross-functional Collaboration Why Join Us? • Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation. • Work with marquee clients across sectors and drive measurable business outcomes. • Collaborative, future-forward culture with strong emphasis on innovation and growth.