Nutritionist Executive

Job description

We're looking for a Nutritionist who can combine strong clinical knowledge with excellent customer communication to help consumers understand their health concerns, interpret diagnostic insights, and guide them towards personalized nutrition solutions. This is a customer-facing role that sits at the intersection of nutrition, diagnostics, customer success, and product. **Key Responsibilities** - Conduct one-on-one customer consultations over phone/video/WhatsApp. - Understand customer history, lifestyle, symptoms and health goals through structured assessments. - Interpret diagnostic reports and recommend appropriate nutrition plans and product protocols. - Counsel customers on nutrition, supplementation, lifestyle modifications and habit formation. - Support customers through follow-up consultations to improve adherence and outcomes. - Work closely with doctors (where applicable) for cases requiring medical intervention. - Capture customer insights and feedback to continuously improve the diagnostic questionnaire and recommendation engine. - Help develop evidence-based educational content including FAQs, consultation scripts, blogs and customer resources. - Collaborate with Product, Growth and Customer Success teams to improve conversion and retention across the diagnostic-first journey. - Maintain detailed consultation notes and ensure high-quality customer documentation. **What Success Looks Like** - High customer satisfaction (CSAT/NPS) - Strong consultation-to-purchase conversion - Improved repeat purchase and retention - Better customer adherence to recommended protocols - Actionable insights that improve the diagnostic funnel and recommendation engine **Ideal Candidate** - Bachelor's or Master's in Nutrition, Dietetics, Clinical Nutrition or Food Science. - 2-4 years of experience in nutrition counselling or clinical nutrition. - Experience in D2C health, preventive healthcare, wellness or nutraceutical brands is preferred. - Comfortable interpreting blood tests, health reports and nutrition-related diagnostics. - Excellent spoken and written English and Hindi. - Strong empathy and communication skills. - Ability to simplify scientific concepts for consumers. - Comfortable using CRM tools, WhatsApp and video consultation platforms.