Nutritionist Executive

Job description

We're looking for a Nutritionist who can combine strong clinical knowledge with excellent customer communication to help consumers understand their health concerns, interpret diagnostic insights, and guide them towards personalized nutrition solutions. This is a customer-facing role that sits at the intersection of nutrition, diagnostics, customer success, and product. Key Responsibilities • Conduct one-on-one customer consultations over phone/video/WhatsApp. • Understand customer history, lifestyle, symptoms and health goals through structured assessments. • Interpret diagnostic reports and recommend appropriate nutrition plans and product protocols. • Counsel customers on nutrition, supplementation, lifestyle modifications and habit formation. • Support customers through follow-up consultations to improve adherence and outcomes. • Work closely with doctors (where applicable) for cases requiring medical intervention. • Capture customer insights and feedback to continuously improve the diagnostic questionnaire and recommendation engine. • Help develop evidence-based educational content including FAQs, consultation scripts, blogs and customer resources. • Collaborate with Product, Growth and Customer Success teams to improve conversion and retention across the diagnostic-first journey. • Maintain detailed consultation notes and ensure high-quality customer documentation. What Success Looks Like • High customer satisfaction (CSAT/NPS) • Strong consultation-to-purchase conversion • Improved repeat purchase and retention • Better customer adherence to recommended protocols • Actionable insights that improve the diagnostic funnel and recommendation engine Ideal Candidate • Bachelor's or Master's in Nutrition, Dietetics, Clinical Nutrition or Food Science. • 2-4 years of experience in nutrition counselling or clinical nutrition. • Experience in D2C health, preventive healthcare, wellness or nutraceutical brands is preferred. • Comfortable interpreting blood tests, health reports and nutrition-related diagnostics. • Excellent spoken and written English and Hindi. • Strong empathy and communication skills. • Ability to simplify scientific concepts for consumers. • Comfortable using CRM tools, WhatsApp and video consultation platforms.