Operations/ Facility Manager

Job description

**Designation: Operations Manager** **Department: Client Experience & Operations** **Key Roles & Responsibilities:** - **Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to a high-class industry standard.** - **Ensure all services are performed as per Standard Service Specifications.** - **Manage the budget efficiently and yield cost savings where possible without compromising the quality of service.** - **Maintain site accommodation and services, through contractors and direct labour, in the most cost-effective way.** - **Ensures occupancy of sites complies with statutory legislation.** - **Ensure quality of staff, appraising and developing them to ensure maximum contribution.** - **Ensures that all client deliverables are submitted in a timely manner.** - **Ensures that entire staff maintains a critical eye on all aspects of Property physical care** - **Formulate strategic directions towards effective management of Property operation.** - **Provides suitable business controls & administer policies/ processes / procedures.** - **Advise management on budgeting (Operational / revenue).** - **Monitor SLAs & KPI’s towards effective service delivery** - **Ensure that company policies and procedures are consistently applied to required standards.** - **Oversee budget, billing & ensure that timescales are met and review accounting information to ensure accuracy.** - **Ensure Health & Safety regulations are adhered to, and that General and Fire risk assessment recommendations are implemented across the team.** - **Facilitate learning and development for all the team members of the department.** - **Streamlining processes and resources available for the project to achieve desired outputs within deadlines.** - **Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service targets.** - **Coordinating activities for the identification of training needs of employees for upgrading their technical skills.**