Operations/ Facility Manager

Job description

Designation: Operations Manager Department: Client Experience & Operations Key Roles & Responsibilities: • Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to a high-class industry standard. • Ensure all services are performed as per Standard Service Specifications. • Manage the budget efficiently and yield cost savings where possible without compromising the quality of service. • Maintain site accommodation and services, through contractors and direct labour, in the most cost-effective way. • Ensures occupancy of sites complies with statutory legislation. • Ensure quality of staff, appraising and developing them to ensure maximum contribution. • Ensures that all client deliverables are submitted in a timely manner. • Ensures that entire staff maintains a critical eye on all aspects of Property physical care • Formulate strategic directions towards effective management of Property operation. • Provides suitable business controls & administer policies/ processes / procedures. • Advise management on budgeting (Operational / revenue). • Monitor SLAs & KPI’s towards effective service delivery • Ensure that company policies and procedures are consistently applied to required standards. • Oversee budget, billing & ensure that timescales are met and review accounting information to ensure accuracy. • Ensure Health & Safety regulations are adhered to, and that General and Fire risk assessment recommendations are implemented across the team. • Facilitate learning and development for all the team members of the department. • Streamlining processes and resources available for the project to achieve desired outputs within deadlines. • Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service targets. • Coordinating activities for the identification of training needs of employees for upgrading their technical skills.