Operations Manager

Job description

OYO(Sunday Hotels) is looking for a dynamic and experienced **Operations Manager** to lead the day-to-day operations of our **Kochi** property. The ideal candidate will be responsible for delivering exceptional guest experiences, driving operational efficiency, managing cross-functional teams, and ensuring the hotel achieves its business and service excellence goals. **Key Responsibilities** - Manage the overall hotel operations, ensuring seamless coordination across all departments. - Lead Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security, and other operational teams. - Deliver outstanding guest experiences by maintaining high service standards and promptly resolving guest concerns. - Ensure compliance with brand SOPs, hygiene, safety, and statutory requirements. - Monitor occupancy, revenue, guest satisfaction, and operational KPIs. - Control operational costs while maintaining service quality. - Recruit, train, mentor, and evaluate hotel staff. - Conduct daily briefings and departmental meetings. - Coordinate with the Sales team to maximize occupancy and revenue. - Maintain strong vendor relationships and oversee procurement. - Prepare daily, weekly, and monthly operational reports for management. - Drive continuous improvement initiatives and enhance operational efficiency. **Qualifications** - Bachelor's Degree/Diploma in Hotel Management or Hospitality Management. - Relevant certifications will be an added advantage. Prefered Candiadates From Hotel and Hospitality Background Pay: ₹15,161.02 - ₹58,388.27 per month Benefits: - Food provided - Provident Fund Work Location: In person