Sales Manager (FASTag Issuance Business)

Job description

Job Responsibilities: As a Sales Manager, candidate will be leading the channel partner sales and customer onboarding ecosystem for FASTag Issuance Business. The individual will work in close coordination of NPCI/IHMCL along with internal Ops, IT & SDG teams. An important part of the Digital Payments team, the individual will be responsible for managing the overall business numbers, customer activation and grievances. Below are the detailed responsibilities: - Manage the sales process of FASTag sourcing via channel partners - Monitoring channel performance, pushing for daily/monthly sales and reporting to business/channel partners - Managing day to day operations including customer onboarding and activation. - Managing ground level operations (handling exception/urgent cases, on demand KYC completion), inventory management with channel partners - Coordination and liaising with operations team and assist them to solve the customer's complaints and MD escalations by providing required support and documents. - Managing the compliances, deviations and ensuring the adherence to FASTag SLA guidelines for the overall product. - Helping CPs to implement compliance as per guidelines of IHMCL, NPCI, RBI etc. and adherence the guidelines with respect to SLAs. - New channel partners onboarding and scaling. - Providing regular training on processes and new compliance items - Sharing inputs in BRD for developments to enhance the product. - Gathering market inputs and strategies. Educational Requirement: Graduate with relevant experience or else MBA from Tier 1/Tier 2 college Work Experience Requirement: - 6-10 years’ experience post Graduation/MBA - Prior experience in sales/product/channel Partner Management in FASTag Issuance - Prior experience of working on digital products/journey in financial services industry will be a bonus