Sales Specialist

Job description

**Specialist / Senior Specialist - Sales (Martech - Checkout, Engage or Ads)** **Key Responsibilities** **1. Prospecting & Lead Generation** - Identify and engage prospective customers through outbound channels, including cold calling, email campaigns, LinkedIn, and other digital outreach methods. - Build and maintain a healthy sales pipeline by consistently generating high-quality leads. - Research target accounts and identify key decision-makers across SMB and mid-market businesses. **2. Consultative Selling** - Understand customer business challenges, requirements, and growth objectives to position Shiprocket's SaaS solutions effectively. - Conduct discovery conversations to qualify leads based on business fit, buying intent, and opportunity potential. - Clearly articulate product value propositions and demonstrate how the platform addresses customer pain points. **3. Sales Pipeline Management** - Manage the complete sales lifecycle, from lead qualification and product demonstrations to commercial discussions and deal closure. - Schedule and coordinate product demonstrations with prospective customers. - Ensure timely follow-ups and maintain consistent engagement throughout the buying journey. **4. Revenue & Target Achievement** - Consistently achieve or exceed monthly, quarterly, and annual sales and revenue targets. - Drive high conversion rates across the sales funnel while maintaining quality customer interactions. - Continuously identify opportunities to improve productivity and sales performance. **5. CRM & Sales Operations** - Maintain accurate and up-to-date customer information, sales activities, and opportunity status within the CRM system. - Track pipeline metrics, sales forecasts, and performance reports to ensure visibility and operational excellence. - Adhere to defined sales processes and documentation standards. **6. Cross-functional Collaboration** - Partner with Customer Success, Onboarding, Product, and Support teams to ensure a seamless customer onboarding and implementation experience. - Share customer feedback and market insights with internal stakeholders to contribute to product enhancements and go-to-market initiatives. - Work collaboratively with marketing teams on lead generation and campaign effectiveness.