Senior M365 / Intune Client Management Specialist

Job description

Role & responsibilities Technical Delivery • Provide operational support for Microsoft 365 and Intune services • Manage configurations and support infrastructure scripting/automation Architecture & Platform • Contribute to platform documentation, standards, and best practices • Support and implement architectural decisions and improvements Collaboration • Participate in global support reviews • Work within Agile frameworks (Kanban/Scrum) • Promote self-organization and effective use of collaboration tools Process Improvement • Actively contribute to Agile ceremonies (stand-ups, retrospectives, planning) Identify and drive operational and process improvements Preferred candidate profile A Bachelor's degree (BE/BTech/MCA & MBA) in Computer Science, Engineering, Information Systems Management • Strong knowledge of Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive) • Hands-on experience with Microsoft Intune (Endpoint Manager) • Experience in configuration management and endpoint/device management • Basic to intermediate scripting skills (PowerShell preferred) for automation and administration • Understanding of modern workplace and cloud architecture concepts Architecture & Platform Knowledge • Ability to contribute to platform design, documentation, and best practices • Understanding of enterprise architecture principles and service integration • Experience supporting and implementing architecture decisions Operational & Support Skills • Experience in IT operations and support environments • Familiarity with ITIL processes (Incident, Change, Problem Management) • Ability to manage configurations and ensure service stability and reliability Collaboration & Agile Skills • Experience working in Agile environments (Scrum / Kanban) • Strong collaboration skills with global and cross-functional teams • Ability to use and promote collaboration tools effectively