Senior M365 / Intune Client Management Specialist

Job description

**Role & responsibilities** **Technical Delivery** - Provide operational support for Microsoft 365 and Intune services - Manage configurations and support infrastructure scripting/automation **Architecture & Platform** - Contribute to platform documentation, standards, and best practices - Support and implement architectural decisions and improvements **Collaboration** - Participate in global support reviews - Work within Agile frameworks (Kanban/Scrum) - Promote self-organization and effective use of collaboration tools **Process Improvement** - Actively contribute to Agile ceremonies (stand-ups, retrospectives, planning) Identify and drive operational and process improvements **Preferred candidate profile** A Bachelor's degree (BE/BTech/MCA & MBA) in Computer Science, Engineering, Information Systems Management - Strong knowledge of Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive) - **Hands-on experience with Microsoft Intune (Endpoint Manager)** - Experience in configuration management and endpoint/device management - Basic to intermediate scripting skills (PowerShell preferred) for automation and administration - Understanding of modern workplace and cloud architecture concepts **Architecture & Platform Knowledge** - Ability to contribute to platform design, documentation, and best practices - Understanding of enterprise architecture principles and service integration - Experience supporting and implementing architecture decisions **Operational & Support Skills** - Experience in IT operations and support environments - Familiarity with ITIL processes (Incident, Change, Problem Management) - Ability to manage configurations and ensure service stability and reliability **Collaboration & Agile Skills** - Experience working in Agile environments (Scrum / Kanban) - Strong collaboration skills with global and cross-functional teams - Ability to use and promote collaboration tools effectively